It can always happen that something does not go quite as planned. We recommend you to first make complaints known to us by sending an e-mail to . If this does not lead to a solution, it is also possible for EU consumers to register your complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.